Return Policy

Return & Refund Policy

At Jewellery From Jaipur (Juhi Jewels), we hold ourselves to the highest standards of quality, craftsmanship, and customer satisfaction. Every piece of jewellery is crafted with care and precision to ensure it meets your expectations. However, we understand that issues can sometimes arise, and we want to make the return process as smooth and transparent as possible for you.

Our Commitment to You

Customer trust is the foundation of our business. While we do not accept general returns or exchanges, we offer a return and refund option specifically for items that are damaged or defective upon delivery. Your satisfaction and confidence in our products are of utmost importance to us, and we stand behind the quality of what we deliver.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Only products that are damaged or defective upon receipt are eligible for return.

  • The return request must be initiated within 30 calendar days from the date of delivery.

  • The item must be returned in its original packaging, along with any certificates, invoices, or documentation that was included with your purchase.

  • Items must be unused, unaltered, and in the same condition as received.

Please note: Returns will not be accepted for reasons such as change of mind, size issues, or personal preferences.

How to Initiate a Return

If you receive a damaged or defective product, please follow these steps:

  1. Contact Our Support Team:
    Email us at dsuraj32@gmail.com or call/whatsapp +91-861941363 with your order number, a brief description of the issue, and clear photos of the product showing the damage or defect.

  2. Approval & Return Instructions:
    Once we verify the issue, our team will provide approval and guide you through the return process, including the address to which the item should be shipped.

  3. Shipping the Product Back:

    • Customers are responsible for shipping the item back at their own cost.

    • We recommend using a reliable, trackable courier service to ensure safe return.

    • We do not accept responsibility for items lost or damaged in transit during the return process.

Refund Process

Once the returned item is received and inspected:

  • If the damage or defect is confirmed, we will initiate an instant refund to your original method of payment.

  • You will receive a confirmation email once the refund has been processed.

  • Depending on your payment provider, the refund may take 3–7 business days to reflect in your account.

Important Notes

  • This return policy applies only to purchases made through our official website or authorized channels.

  • We reserve the right to deny returns that do not meet the above criteria.

  • In case of any disputes or questions, our customer care team is always here to help.

Need Assistance?

If you have any questions or need help with your return, please don’t hesitate to reach out to our customer service team:

📞 Phone:     +91-8619413663
📧 Email:       Dsuraj32@gmail.com
📍 Address:   Juhi Jewels
                       3595, KGB Ka Rasta,
                       Johari Bazar, Jaipur
                       Rajasthan, India 302002

We value your trust in Jewellery From Jaipur, and we are committed to providing you with jewellery that brings joy, confidence, and lasting memories.