Warranty, Exchange & Refund Policy

This page explains our warranty and how returns and refunds work. For full return steps, see our Return & Refund Policy.

Returns and Refunds

  • We accept returns only for items that are damaged or defective when they arrive.
  • Start a return within 30 calendar days of delivery by contacting us with your order number, a short description of the problem and clear photos.
  • Items must be unused, unaltered and returned in their original packaging with any certificates or invoices.
  • You arrange and pay for return shipping. Please use a trackable courier.
  • When we receive and confirm the damage or defect, we refund you to your original payment method. Refunds usually show in 3–7 business days, depending on your payment provider.
  • We also give a full refund if a prepaid order is marked as lost in transit by the courier.

30-Day Warranty

We check every piece carefully during manufacturing, packing and shipping. If a manufacturing defect or breakage that is not caused by mishandling appears within 30 days of purchase, we will:

  1. Repair the item if it is a minor issue, or
  2. Replace it with a new piece if it cannot be repaired, or
  3. Give store credit for the amount paid if the design has been discontinued.

Warranty conditions

  • The jewelry has been cared for as described below.
  • The item has not been mishandled after delivery.
  • You send the item to us, together with any broken or loose parts. Lost parts are not covered.
  • We inspect the item before processing the claim. Claims are processed once per order.

Jewelry care

  • Store your jewelry in an airtight box or zip-lock bag to keep its polish.
  • Wipe it with a damp cloth and let it dry fully before storing.
  • Avoid contact with perfume, hairspray and other chemicals, and remove it before bathing or swimming.

Exclusions

  • Made-to-order and customized products cannot be returned, refunded or replaced, as they are made to your request, unless they arrive damaged or defective.
  • Items bought in a clearance sale.
  • Requests made after the 30-day period.
  • Requests not made by the original buyer.
  • Jewelry boxes are complimentary packaging and are not covered by the warranty.

Our Quality Standard

All our jewelry is made in high-quality 925 sterling silver and gold, free of lead, nickel and cadmium. Pieces are finished with nickel-free rhodium plating and polished from every angle, so they keep their shine and look well finished from the front and back.

Contact Us

WhatsApp or call +91 8619413663, or email dsuraj32@gmail.com. We aim to resolve every issue quickly and respectfully.

Juhi Jewels, 3595, KGB Ka Rasta, Johari Bazar, Jaipur, Rajasthan, India 302002